ITIL is a vital support pillar of any modern IT organization today. ITIL aligns to IT business strategy and deliverables. ITIL framework updates:
ITIL v3: Launched in 2011.
ITIL 4: Launched in the first quarter of 2019 for Industrial revolution 4.
ITIL version 3 is involved in tackling organization challenges. It is based on IT processes for an organization as well as individuals right from the foundation, practitioner to expert level.
ITIL version 4 is an updated framework. It has been updated keeping in view the new era technologies and the vision of IT firms.
TIL v3 processes have moved to practices in ITIL 4. Practices are an updated version of Processes in ITIL v3. Practices are more practical and simpler that makes them flexible as well. It results in a holistic approach for organizations. The previous process-oriented approach is a major change in ITIL 4 that helps organizations to adopt a more flexible environment. These are a set of organizational resources that helps in performing work or executing and objective.
ITIL 4 has 34 practices covered under:
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General management (Supplier, Project, Knowledge management etc.)
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Service management (Incident, problem, change management etc.)
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Technical management (Deployment, infrastructure management etc.)
