ISO 20000 Lead Auditor Certification Training

Upcoming ISO 20000 Lead Auditor Training

Training	Dates	Times	Duration	Location

OVERVIEW

ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

COURSE OUTLINE

Fundamental principles and concepts in Service Management
Service Management System (SMS)
Fundamental Audit Concepts and Principles
Preparation of an ISO 20000 audit
Conduct of an ISO 20000 audit
Conclusion and follow-up of an ISO 20000 audit
Management of an ISO 20000 audit program

BENEFIT

Helps to develop the necessary expertise to audit an Information Technology Service Management System (ITSMS) based on ISO 20000
Helps to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
Will acquire necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 the certification process according ISO 17021.

WHO SHOULD ATTEND

Following are the roles for whom training is suitable.

IT Professionals
Internal auditors and expert advisors in IT service management
Technical experts wanting to prepare for an SMS audit function
PM or consultants wanting to master the SMS audit process
Auditors wanting to perform and lead SMS certification audits
Persons responsible for the Information Technology Service conformity in an organization

EXAM

There is no prerequisite to do this course.

Exam details:

Exam duration:3 hours
Exam format: Descriptive & paper based
Exam body: PECB
Open book: Yes

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FAQ's

Choose Wiselearner in your journey

Which is the certification Body?

Our certification is from IGC (Independent Global Certification) which is globally recognized.

What is IGC?

IGC is a global and an Independent Certification body with a wide experience in the certification industry, which offers vendor neutral comprehensive portfolio of internationally recognized certifications. Our motto is to provide our clients comprehensive examination and certification services that inspire trust and benefit society as a whole. Please visit https://www.igcexam.com

What is the difference between the Lead Implementer and Lead Auditor courses?

Lead Implementer courses enable participants to develop an expertise to support an organization in implementing and managing a Management System based on ISO. All our Lead Implementer courses are consistent with the good practices of project management established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects) and Integrated Implementation Methodology for Management Systems and Standards (IMS2). Lead Auditor courses enable participants to develop the expertise needed to audit a Management System and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. Based on practical exercises, the participant will develop the abilities (mastering audit techniques) and skills (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to the efficient conduct of an audit. All our lead auditor training courses include Accepted Audit Methodology for Management Systems and Standards (AMS2).