DOWNLOAD BROUCHUREUpcoming ISO 20000 Lead Implementer Training
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OVERVIEW
ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
COURSE OUTLINE
- Fundamental principles and concepts in Service Management
- Service Management Control Best Practice based on ISO 20000
- Planning an SMS based on ISO 20000
- Implementing an SMS based on ISO 20000
- Performance evaluation, monitoring and measurement of an SMS based on ISO 20000
- Continual improvement of an SMS based on ISO 20000
- Preparation for an SMS certification audit
BENEFIT
This training enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC 20000-1.
The participant will gain a thorough understanding of in best practices for planning and implementing Service Management processes starting from the six fields of ISO 20000 i.e.
- Planning and implementing new and changed
- Service delivery process,
- Relationship management processes,
- Problem resolution process,
- Control processes and release processes.
WHO SHOULD ATTEND
After gaining the certificate, you will understand how the SMT exam program contributes to raising the quality of IT Service Management.Following are the roles for whom training is suitable.
- IT Professionals
- Technical experts wanting to prepare for an SMS function
- Persons responsible for the SMS conformity in an organization
- PM or consultants wanting to implement of an Service Management System(SMS)
- ISO 20000 auditors who wish to fully understand the SMS implementation process
EXAM
There is no prerequsite to do this course.
Exam details:
- Exam duration: 3 hours
- Exam format: Descriptive & paper based
- Exam body: PECB
- Open book: Yes
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TRAINER
Trainer is a PEOPLECERT, EXIN, PECB, DMI, CCC, MILE2, IGC, APMG, BTC, BTA, GAQM & IGC accredited Trainer with over 25 years of experience in IT industry. Have trained more than 20,000 people in past 13 years. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. Delivered training for global companies like Microsoft, Deloitte, JPMC, Barclays, Open Solutions, Oracle, Fiserv, Pepsi, Accenture and many other comapanies.
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Reviews
Arjun Mohan
IBM
The training was very interesting. We are confident that we will clear the exam after undergoing this training.
Praveen Kumar
Cognizant
The support from the team is good. The training was very helpful.
