ISO 20000 Lead Implementer Certification Training

Upcoming ISO 20000 Lead Implementer Training

Training	Dates	Times	Duration	Location

OVERVIEW

ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

COURSE OUTLINE

Fundamental principles and concepts in Service Management
Service Management Control Best Practice based on ISO 20000
Planning an SMS based on ISO 20000
Implementing an SMS based on ISO 20000
Performance evaluation, monitoring and measurement of an SMS based on ISO 20000
Continual improvement of an SMS based on ISO 20000
Preparation for an SMS certification audit

BENEFIT

This training enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC 20000-1.

The participant will gain a thorough understanding of in best practices for planning and implementing Service Management processes starting from the six fields of ISO 20000 i.e.

Planning and implementing new and changed
Service delivery process,
Relationship management processes,
Problem resolution process,
Control processes and release processes.

WHO SHOULD ATTEND

After gaining the certificate, you will understand how the SMT exam program contributes to raising the quality of IT Service Management.Following are the roles for whom training is suitable.

IT Professionals
Technical experts wanting to prepare for an SMS function
Persons responsible for the SMS conformity in an organization
PM or consultants wanting to implement of an Service Management System(SMS)
ISO 20000 auditors who wish to fully understand the SMS implementation process

EXAM

There is no prerequsite to do this course.

Exam details:

Exam duration: 3 hours
Exam format: Descriptive & paper based
Exam body: PECB
Open book: Yes

REQUEST FOR CALLBACK

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TRAINER

GALLERY

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FAQ's

Choose Wiselearner in your journey

Which is the certification Body?

Our certification is from IGC (Independent Global Certification) which is globally recognized.

What is IGC?

IGC is a global and an Independent Certification body with a wide experience in the certification industry, which offers vendor neutral comprehensive portfolio of internationally recognized certifications. Our motto is to provide our clients comprehensive examination and certification services that inspire trust and benefit society as a whole. Please visit https://www.igcexam.com

What is the difference between the Lead Implementer and Lead Auditor courses?

Lead Implementer courses enable participants to develop an expertise to support an organization in implementing and managing a Management System based on ISO. All our Lead Implementer courses are consistent with the good practices of project management established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects) and Integrated Implementation Methodology for Management Systems and Standards (IMS2). Lead Auditor courses enable participants to develop the expertise needed to audit a Management System and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. Based on practical exercises, the participant will develop the abilities (mastering audit techniques) and skills (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to the efficient conduct of an audit. All our lead auditor training courses include Accepted Audit Methodology for Management Systems and Standards (AMS2)