IT QUALITY INDEX Expert

Day 1: cover same topic as Foundation level

• IT Quality measurement – motivations
• Previous models used to analyse IT quality
• Architectural design of holistic IT quality assessment
• IT Quality Index – model, principles
• Quality domains, dimensions, attributes
• Business/Customers
• Human assets
• Services
• Processes
• Tools
• Appearance
• IT Quality Index assessment – planning, organization, method of assessment
• Analysis and processing
• Interpreting results, creating management summary, results presentation

Day 2:

• Managing assessment session – who/what/how
• Data processing – logic
• Free / commercial exploitation – licensing rules
• Value proposition
• ITQI Associationents

• Candidates will gain expert knowledge and learn how to assess actual and target levels along with how to identify the areas with the greatest improvement potential.
• Candidates will learn how to process the captured information and interpret and communicate the resulting data.
• Candidates will gain an understanding of the central data processing logic, licensing rules and the way of working within the ITQI community.

For IT managers with the course being focused for IT quality, team leaders, IT quality managers and CIOs. This course is targeted to individuals aiming to become Certified IT Quality Experts (CITQE - internal use) or Accredited IT Quality Expert (AITQE – commercial use, consultants). This course is mandatory as part of the licensing process for gaining Accredited IT Quality Expert certification. This accreditation is required for consultants from companies who intend to become an Accredited IT Quality Index consulting partner – AITQP.