MPT - Managing Professional Transition

Create Deliver and Support 

• Creation of services

• Integration of different value streams and activities

• Supporting practices, methods and tools

• Understanding of service quality and improvement methods

Drive Stakeholder Value – 

• Conversion of demand into value via IT enabled services

• Understanding of SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping

• Understanding of tools to increase the stakeholder satisfaction

• Managing and integrating stakeholders. 

High Velocity IT – 

• Functioning of digital organizations and digital operating function in high velocity environments

• Working practices such as Agile and Lean, and technical practices and technology such as Cloud, Automation and Automatic testing

Direct Plan and Improve –

• Impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.

• Understanding of practical and strategic method for planning and delivering continual improvement with necessary agility.

Upgrade your skill from v3 to v4

Increase understanding of service management with an updated version of ITSM

Be prepared for the implementation of ITSM in your organization

IT Managers

Application Developers

IT Consultants

Project Managers

Business Process Professionals

Systems Integrators

Business Analysts

IT Operations Managers

Service Desk Managers

IT Operations and Support Professionals