Upcoming ITIL® 4 Practitioner: Incident Management Training
| Training | Dates | Times | Duration | Location | |
|---|---|---|---|---|---|
| Live Virtual | 23 November 2024 | 09:30 AM - 05:30 | 16 Hours | Any City |
OVERVIEW
The ITIL 4 Incident Management practice module aims to equip IT professionals with the necessary knowledge and skills to minimize the adverse effects of incidents by swiftly restoring normal service operations. By completing this module, individuals can showcase their comprehension and implementation of the Incident Management practice, at both strategic and operational levels, in order to extract the maximum value from this area of expertise.
COURSE OUTLINE
- Understand the key concepts of the practice.
- Understand the processes of the practice.
- Understand the roles and competencies of the practice.
- Understand how information and technology support and enable the practice.
- Understand the role of partners and suppliers in the practice.
- Understand how the ITIL capability model can be used to develop the practice.
- Understand how ITIL guiding principles help to develop the practice.
BENEFIT
- Increased knowledge and understanding of incident management best practices
- Improved ability to minimize the negative impact of incidents
- Enhanced career prospects and employability
- Improved organizational performance and customer satisfaction
- Ability to contribute to continuous improvement of incident management processes
- Demonstrates a commitment to professional development
- Staying up-to-date with the latest industry standards and practices
WHO SHOULD ATTEND
- IT professionals responsible for incident management within an organization
- IT service managers and practitioners
- IT support and operations staff
- Cybersecurity professionals
- Risk management professionals
- Business continuity and disaster recovery professionals
- IT auditors and compliance professionals
- Anyone interested in improving their incident management knowledge and skills.
EXAM
ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Exam Duration: 30 Minutes
- Level of Qualification: Practitioner
- Electronic Devices Permitted: No
- Open Book: No
REQUEST FOR CALLBACK
Related COURSES
- MPT - Managing Professional Transition
- CDS - Create, Deliver and Support
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL® V4 Foundation
- ITIL® 4 Practitioner: Service Desk
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Monitoring and Event Management
- ITIL® 4 Specialist: Monitor, Support and Fulfil
TRAINER
Mr Alkesh Mishra is a PeopleCert, APMG, EXIN and IGC accredited Trainer with over 23 years of experience in IT infrastructure service delivery, operations management, remote project/program management and consulting. Works as a freelance trainer for various companies based in India and overseas. Excellent communication, presentation and negotiation skill with the appropriate audience at all levels. Almost every training batch has rated training delivery at 4.5+ on a scale of 1 to 5.
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