ITIL 4 Practitioner - Monitoring and Event Management

• Understand the key concepts of the practice
• Understand the key processes of the practice
• Understand the roles and competencies of the practice.

• Understand the key concepts of the practice.

• Understand the role of partners and suppliers in the practice

• Understand how the ITIL capability model can be used to develop the practice
• Understand the recommendations for practice success

ITIL 4 Practitioner: Monitoring and Event Management practice module empowers IT professionals to:

• Detect early warnings of IT service interruption or degradation
• Improve IT service availability
• Proactively detect and prevent incidents and problems
• Understand service health and make informed decisions
• Boost availability and performance reporting
• Reduce cost of outages and minimize "firefighting" approach to incidents
• Manage dependencies that impact service value stream performance
• Measure, assess and develop the Monitoring and Event Management practice capability in their organisation by using the ITIL Maturity Model

• IT professionals involved in monitoring and event management
• IT professionals responsible for IT service availability and performance
• IT service managers and owners
• Incident managers
• Problem managers
• Service desk managers
• IT operations managers
• IT architects and designers
• IT consultants and service providers
• Any IT professional interested in learning about ITIL 4 Monitoring and Event Management practice