Upcoming ITIL® 4 Practitioner: Problem Management Training
| Training | Dates | Times | Duration | Location | |
|---|---|---|---|---|---|
| Live Virtual | 26 October 2024 | 9:30 AM - 5:30 PM | 16 Hours | Any City |
OVERVIEW
The ITIL 4 Practitioner: Problem Management Practice module is intended for IT professionals who seek to minimize the probability and repercussions of incidents by recognizing actual and potential causes of incidents and managing workarounds and known errors. Upon completion of this module, individuals can showcase their comprehension and practical application of the concepts discussed in the ITIL 4 Problem Management practice, thereby maximizing the value derived from this practice area at both strategic and operational levels.
COURSE OUTLINE
- Understand the key concepts of the problem management practice
-
Understand the processes of the problem management practice
- Understand the roles and competencies of the problem management practice
- Understand how information and technology support and enable the practice
- Understand the role of partners and suppliers in the practice
- Understand how the ITIL capability model can be used to develop the practice
- Understand how ITIL guiding principles help to develop the practice.
BENEFIT
ITIL 4 Practitioner: Problem Management empowers professionals to efficiently:
- Enhance the reliability of IT services
- Minimize losses and costs incurred due to unavailability or degradation of IT services
- Meet service quality targets
- Decrease technical debt
- Predict the utilization of IT support resources
- Gauge, evaluate, and enhance the capability of Problem Management practice within their organization by leveraging the ITIL Maturity Model.
WHO SHOULD ATTEND
- IT professionals responsible for managing and improving problem management operations
- Problem managers, coordinators, analysts, and team leads
- IT service management professionals
- IT support and operations staff
- Individuals interested in developing skills and knowledge in problem management.
EXAM
ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Exam Duration: 30 Minutes
- Level of Qualification: Practitioner
- Electronic Devices Permitted: No
- Open Book: No
REQUEST FOR CALLBACK
Related COURSES
- MPT - Managing Professional Transition
- CDS - Create, Deliver and Support
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL® V4 Foundation
- ITIL® 4 Practitioner: Service Desk
- ITIL® 4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Monitoring and Event Management
- ITIL® 4 Practitioner: Incident Management
- ITIL® 4 Specialist: Monitor, Support and Fulfil
TRAINER
Mr Alkesh Mishra is a PeopleCert, APMG, EXIN and IGC accredited Trainer with over 23 years of experience in IT infrastructure service delivery, operations management, remote project/program management and consulting. Works as a freelance trainer for various companies based in India and overseas. Excellent communication, presentation and negotiation skill with the appropriate audience at all levels. Almost every training batch has rated training delivery at 4.5+ on a scale of 1 to 5.
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