DOWNLOAD BROUCHUREUpcoming CDS - Create, Deliver and Support Training
| Training | Dates | Times | Duration | Location | |
|---|---|---|---|---|---|
| Live Virtual | 16 & 17 November 2024 | 9:30 AM - 5:30 PM (IST) | 16 Hours | Any City |
OVERVIEW
Specialist Create, Deliver, and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. All modules have Foundation as a pre-requisite.
This module covers the 'core' service management activities and expands the current scope of service management to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
COURSE OUTLINE
Understand how to plan and build a service value stream to create, deliver and support services.
Objectives: Full understanding of service strategy terms and core concepts.
Understand how to use a ‘shift-left
Know how to plan and manage resources in the service value system, including:
BENEFIT
- Create, Deliver and Support covers all areas of IT from design to launch and support of products and services.
- Staff have the most up to date knowledge of ITSM Best Practice and how to apply it within your organization
- Understanding how to plan and build a service value stream to create, deliver and support services
- Knowing how relevant ITSM practices contribute to creation, delivery, and support across the SVS and value streams
- Knowing how to create, deliver and support services
- Improved efficiencies
- More motivated staff
WHO SHOULD ATTEND
This course is aimed at IT service management practitioners who are seeking to obtain the Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
EXAM
CDS Certification Information:
- Exam Duration: 90 Minutes
- Number of Question: 40 Questions
- Level of Qualification: Intermediate
- Open book: No
- Exam Format: Multiple Choices
- Exam Pass Mark: 28 out of 40 (70%)
- Electronic Devices Permitted: No
REQUEST FOR CALLBACK
Related COURSES
- MPT - Managing Professional Transition
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL® V4 Foundation
- ITIL® 4 Practitioner: Service Desk
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Monitoring and Event Management
- ITIL® 4 Practitioner: Incident Management
- ITIL® 4 Specialist: Monitor, Support and Fulfil
TRAINER
Mr. Alkesh Mishra is PeopleCert, APMG, EXIN and IGC accredited Trainer with over 22 years’ experience in IT infrastructure service delivery, operations management, remote project/program management and consulting. Works as freelance trainer for various companies based in India and overseas. Excellent communication, presentation and negotiation skill with appropriate audience at all levels. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5.
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