DPI - Direct, Plan, and Improve Training

Upcoming DPI - Direct, Plan and Improve Training

Training	Dates	Times	Duration	Location
Live Virtual	16 & 17 November 2024	9:30 AM - 5:30 PM (IST)	16 Hours	Any City

OVERVIEW

The Direct, Plan, and Improve (DPI) course is “shared” course between two designation streams – the Managing Professional (MP) and the Strategic Leader (SL).

This course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

Another major component of the course includes learning about the impact of Agile and Lean ways of working and howthese methodologies can be leveraged to your organization’s advantage. The course provides practical and strategicelements for planning and delivering continual improvements with necessary agility.

COURSE OUTLINE

Understand how to plan and build a service value stream to create, deliver and support services

Module 1 – DPI Key Concepts
Module 2 – DPI Scope, Key Principles and Methods
Module 3 – The Role of Governance, Risk, and Compliance
Module 4 – Focus on ImprovementService design
Module 5 – Focus on Organizational Change ManagementService desk
Module 6 – DPI, Measurement and Reporting
Module 7 – DPI, Value Streams and Practices.
Module 8 – Course Recap and Exam Preparation

BENEFIT

On completing this course, candidates will gain knowledge on how to:

Create business strategies with a ‘learning and improving’ vision;
Strategically plan, analyze and improve services and products
Apply the DPI concepts in the real environments
Check the compatibility of processes with the latest industry standards
Utilize Lean and Agile ways of working to the best of the organization’s advantage
Clear the Direct, Plan, and Improve (DPI) exam

WHO SHOULD ATTEND

This course is aimed at IT service management practitioners who are seeking to obtain the Managing Professional (MP) the designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

EXAM

DPI Certification Information:

Exam Duration: 90 Minutes
Number of Question: 40 Questions
Level of Qualification: Intermediate
Open book: No
Exam Format: Multiple Choices
Exam Pass Mark: 28 out of 40 (70%)
Electronic Devices Permitted: No

REQUEST FOR CALLBACK

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TRAINER

Mr. Alkesh Mishra is PeopleCert, APMG, EXIN and IGC accredited Trainer with over 22 years experience in IT infrastructure service delivery, operations management, remote project/program management, and consulting. Works as a freelance trainer for various companies based in India and overseas. Excellent communication, presentation, and negotiation skill with an appropriate audience at all levels. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5.

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