Upcoming ITIL® 4 Specialist: Monitor, Support and Fulfil Training
| Training | Dates | Times | Duration | Location | |
|---|---|---|---|---|---|
| Live Virtual | 23 & 24 November 2024 | 9:30 AM - 5:30 PM | 16 Hours | Any City |
OVERVIEW
The ITIL 4 Specialist: Monitor, Support and Fulfil is designed for IT professionals who want to promote effective service value streams and encourage cross-practice collaboration. This module covers five ITIL Management Practices, including:
COURSE OUTLINE
- Incident Management(INM)
- Service Desk (SD)
- Service Request Management (SRM)
- Monitoring and Event Management (MEM)
- Problem Management (PRM)
- Monitor, Support, and Fulfil
BENEFIT
ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:
- Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organization’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
WHO SHOULD ATTEND
- IT professionals responsible for managing IT service delivery
- IT service managers
- IT operations managers
- Service desk managers
- Incident managers
- Problem managers
- Service request managers
- Monitoring and event management professionals
- Those who want to improve cross-practice collaboration and establish effective service value streams in their organization
EXAM
ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Exam Duration: 90 Minutes
- Exam Format : Multiple Choice
- Number of Questions : 60
- Exam Pass Mark : 39 out of 60(65%)
- Electronic Devices Permitted : No
- Open Book : No
REQUEST FOR CALLBACK
Related COURSES
- MPT - Managing Professional Transition
- CDS - Create, Deliver and Support
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL® V4 Foundation
- ITIL® 4 Practitioner: Service Desk
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Monitoring and Event Management
- ITIL® 4 Practitioner: Incident Management
TRAINER
Mr Alkesh Mishra is a PeopleCert, APMG, EXIN and IGC accredited Trainer with over 25 years of experience in IT infrastructure service delivery, operations management, remote project/program management and consulting. Works as a freelance trainer for various companies based in India and overseas. Excellent communication, presentation and negotiation skill with the appropriate audience at all levels. Almost every training batch has rated training delivery at 4.5+ on a scale of 1 to 5.
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