Upcoming ITIL v4 Foundation Training
OVERVIEW
The ITIL4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL4 service management framework and how it has evolved to adopt modern technologies and ways of working.
COURSE OUTLINE
V4 Foundation - Course Objectives
- Module 1: Service management – 19 concepts
- Module 2: Service management – 4 dimensions
- Module 3: Service value system – 5 components
- Module 4: Guiding principles – 7 principles
- Module 5: Service value chain – 6 activities
- Module 6: Practices – 18 practices
- Module 7: Summary and exam preparation
BENEFIT
V4 Foundation is the most recognized skill and certification for IT professionals and employees wishing to excel in IT Service Management. Organizations adopt, adapt and implement ITSM to gain better results and enhanced performance. ITSM is continuously evolving and improving and it has gone through an update and now its version 4. Out training program includes all the changes of latest version of ITSM.
Offer:
Choose any one of the below course and get combo offer*
1. ISO 20000 Foundation (IT Service Management)
2. IT Asset Management Foundation
3. Big Data Foundation
4. Artificial Intelligence Foundation
5. Internet of Things Foundation
* Contact us to know the details
WHO SHOULD ATTEND
If you are an IT professional, business manager or business process owner in an organization that operates according to ITSM or you intend to deploy ITSM in your organization. Customer and companies want to work with certified people. After gaining the certificate, you will understand how the ITSM certification program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
EXAM
There are no pre-requisites for the v4 foundation certification exam. Following is information on the ITIL v4 Foundation certification exam.
- Exam Duration: 60 Minutes
- Exam Format: Multiple Choices (Objective)
- Number of Question: 40 Questions
- Exam Pass Mark: 26 out of 40 (65%)
- Level of Qualification: Foundation
- Electronic Devices Permitted: No
- Open Book: No
REQUEST FOR CALLBACK
Related COURSES
- SIAM Foundation
- SIAM Professional
- CDS - Create, Deliver and Support
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL 4 Practitioner - Service Desk
- ITIL 4 Practitioner - Problem Management
- ITIL 4 Practitioner - Service Request Management
- ITIL 4 Practitioner - Monitoring and Event Management
- ITIL 4 Practitioner - Incident Management
- ITIL 4 Specialist - Monitor, Support and Fulfil
TRAINER
Trainer is a PEOPLECERT, EXIN, PECB, DMI, CCC, MILE2, IGC, APMG, BTC, BTA, GAQM & IGC accredited Trainer with over 25 years of experience in IT industry. Have trained more than 20,000 people in past 13 years. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. Delivered training for global companies like Microsoft, Deloitte, JPMC, Barclays, Open Solutions, Oracle, Fiserv, Pepsi, Accenture and many other comapanies.
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GALLERY
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Reviews
K Sairam
Apps Associates PVT ltd
Trainer has got a complete grip on the subject with strong background in ITIL concepts, exceeded the expectations. He rocked the 2 days show.
Naga Kishore N
Trainer is very good and knowledgeable on ITIL processes. The way he connected the processes with real time examples has been really good. Appreciated the videos that were run to understand the concepts better.
