Upcoming SIAM Foundation Training
| Training | Dates | Times | Duration | Location |
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OVERVIEW
Service Integration and Management (SIAM™) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation. This certification course covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.
SIAM has a different level of focus to traditional multi-sourced ecosystems with management, integration, assurance, and coordination to ensure that the customer organisation gets maximum value from its service providers.
COURSE OUTLINE
- Introduction to Service Integration and Management
- Service Integration and Management Implementation Roadmap
- Service Integration and Management roles and responsibilities
- Service Integration and Management practices
- Processes to support Service Integration and Management
- Service Integration and Management challenges and risks
- Service Integration and Management and other practices
BENEFIT
- Improved governance and control of suppliers and services AND costs.
- Increased efficiency and effectiveness across IT service delivery.
- The potential to optimize value from suppliers.
- Greater flexibility to plug-and-play new suppliers into the SIAM ecosystem.
- Better service and cost predictability.
- Improved service to the customer organization
- Access to better resources and skills
- Manage multiple supplier effectively
- Achieving end to end SLA's
WHO SHOULD ATTEND
Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
- SIAM consultants/sales
- Service managers
- Project and programme managers
- Service delivery roles
- Change managers
- Business relationship managers
- Commercial managers
- Solution architects
- Business change practitioners
- Management consultants
- Process managers/owners
EXAM
- Exam duration: 1 hour
- Number of questions:40 (Multiple Choice)
- Pass mark:65%
- Open book: No
- Electronic equipment allowed: No
- Level: Foundation
Pre-requisite:
There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.
REQUEST FOR CALLBACK
Related COURSES
- SIAM Professional
- CDS - Create, Deliver and Support
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL v4 Foundation
- ITIL 4 Practitioner - Service Desk
- ITIL 4 Practitioner - Problem Management
- ITIL 4 Practitioner - Service Request Management
- ITIL 4 Practitioner - Monitoring and Event Management
- ITIL 4 Practitioner - Incident Management
- ITIL 4 Specialist - Monitor, Support and Fulfil
TRAINER
Trainer is a PEOPLECERT, EXIN, PECB, DMI, CCC, MILE2, IGC, APMG, BTC, BTA, GAQM & IGC accredited Trainer with over 25 years of experience in IT industry. Have trained more than 20,000 people in past 13 years. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. Delivered training for global companies like Microsoft, Deloitte, JPMC, Barclays, Open Solutions, Oracle, Fiserv, Pepsi, Accenture and many other comapanies.
Trainer is a PEOPLECERT, EXIN, PECB, DMI, CCC, MILE2, IGC, APMG, BTC, BTA, GAQM & IGC accredited Trainer with over 25 years of experience in IT industry. Have trained more than 20,000 people in past 13 years. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. Delivered training for global companies like Microsoft, Deloitte, JPMC, Barclays, Open Solutions, Oracle, Fiserv, Pepsi, Accenture and many other comapanies.
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